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Telecom Intermission – Ode to Kyler & Theodore Lagerway

We have been working pretty hard on the next release of Lypp, which we believe will turn a few heads. We are at that point where I just need to let Mike do his thing.

There is nothing better than your 3 year old son’s birthday (yesterday) to snap you out of work mode for a couple of days.

Kyler sitting with his Opa and Oma - Kootenay Lake '07

To say our first son Ky is, “full of life” would be an major understatement. I have never seen this much energy in any kid. One thing’s for sure, It keeps me young and I would not trade it for anything. It’s pretty cool to see his character and personality develop, it’s almost like being a father to yourself.

Speaking of fathers, Kyler is in good company. He shares his birthday with his Opa (Dutch for Grandpa), my dad. My father is the man I admire the most on this planet and the one person who has had the greatest influence in my life. If it weren’t for him I likely would have never started my first business. He is always there, no matter what.

So, I dedicate this brief post to Kyler Christen Lagerway, my first son on his 3rd birthday and my father Theodore Lagerway, on his 78th birthday. If ever you find yourself in need, I will be there, without fail.

Response Point Phone Systems for Canadian Small Business

I thought it was time I chimed in on the new service pack [SP1] that has just been released to the Response Point manufacturers and what it means to Canadian small businesses that might take some interest in buying a Response Point PBX.

Response Point Service Pack 1 is mostly about the VoIP Gateway (SIP Trunking) capabilities with some extras like Click to Call and Call Presence.

The software based VoIP Gateway will allow the Response Point systems to connect to a SIP Trunk provider for PSTN connectivity. So now we can add capacity not just by plugging in telephones lines to the system but we can also connect virtual phone lines provided by a SIP Trunk service vendor over the Internet.

First question is, do we want to connect our phone system in our office to a virtual phone line over the Internet? Hmm, good question.

If you are like me and need to have your phone system working 100% of the time you might think that using SIP trunks for your telephone connectivity via the open Internet could be risky. If the Internet in your office drops so does your phone system. That means not only can you not work online but now you can’t receive or make phone calls either. Yikes!

It might not be as bad as it first would seem. The SIP Trunk provider or ITSP (Internet Telephony Service Provider) can facilitate some interesting features that could help alleviate this problem. Most SIP Trunk service providers are capable of delivering services like simultaneous ring or twinning that can ring your primary line and your cell phone at the same time. If your main system goes down for whatever reason your business is not completely out of business. Although, this theory doesn’t really hold up when you have multiple lines in a hunt group with a primary line and a few over-lines.

Something else to consider is 911. 911 can be a bit of headache when dealing with SIP trunks. If you rely on SIP trunks for all of your telephone connectivity you will have to fill out some paperwork that ties the VoIP telephone service you are getting from your ITSP to your address.

LNP (Local Number Portability) is also a major headache. As an existing business you likely have had your existing telephone number for quite some time and are not really all that interested in changing it now. LNP laws in Canada say that the telephone company you are dealing with for that number must comply with your wishes when you ask to have that number ported to another provider, an ITSP in this case. Well, yes, they must comply but that doesn’t mean they will make it easy. It’s not abnormal in Canada for a number porting request to take upwards of a few months to complete. Yes, months!

In my mind I don’t think I would ask my customers to endure that kind of headache. I would likely use the SIP Trunks for additional capacity on outbound dialing which does not require any number porting and is not likely mission critical to the daily operations of the business. Since most of the traffic generated on most small office telephone systems is outbound, SIP Trunks could fill a potential requirement there.

I have been beating the Response Point Phone System drum pretty hard lately and for good reason, it’s a great SMB phone system. We have decided to start carrying the phone systems through Lypp as well. I also posted a quick summary on a Response Point installation I did for one of my customers on the Innovedia blog a few weeks back, the customer is loving that system.

Carolyn Schuk is Royally Pissed Off!

Carolyn Schuk, a great writer who wrote for San Jose Business Journal, Voxilla [and others] is stinking mad tonight. Her comments on a recent article “Women Poised to Buy 3G iPhone, But True Cost Still Unknown”, leaves little to the imagination.

What else could women possibly want besides a pink phone? A man who will love them in the morning?

Excuse…f**king…me.

Read the entire article for yourself (**not for the faint of heart)

Carolyn is obviously not happy, understandably. I am going to try and catch up with her tomorrow morning to get her thoughts on the current state of the communications blogosphere, stay tuned.

——————-

Update: I managed to catch up with Carolyn this afternoon. We talked about a few things, including what got her so heated.

I added the Lypp recording to my Lypp recordings RSS feed.

Erik | VoIP et al

Microsoft’s VoIP Strategy, Less Desktop More Telephone

Andy makes some valid points as he ponders the world of SIP without Microsoft. It would seem to me that with many of the service providers bailing out of the softphone services business that maybe the market is either already saturated or that the offers in the market are still not seamless enough for the average user to get excited about it.

From my own experience I know that getting people to strap on headsets or talk into a laptop is not only confusing for the user but even when you get them there the quality usually isn’t that great or predictable, regardless of the softphone you are using. Sometimes this has more to do with the connection and bandwidth and less to do with the softphone. At any rate, I think softphones have a future but they need to be invisible to the user and QOS (Quality of Service) must be addressed.

I think the boys at Microsoft might agree as they get ready to roll SIP Trunking for their new Response Point SIP-enabled SMB PBX. Response Point is probably the best SMB PBX I have had the opportunity to install, configure and play with recently. Btw, the customer I installed this for is loving it.

So, is Microsoft throwing in the towel on the VoIP front? No, I don’t think so. They are likely focusing on what they know best, bundling software with hardware to fill a niche. Response Point is a great example of that.

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Home baked SEO lands Lypp.com on page 1 of Google

As a guest contributor for Techvibes I recently wrote a story about my journey through the land of SEO. It is my quest to make Lypp the number 1 conference call service in North America. I knew SEO would play a huge part.

I managed to take lypp.com from page 61 to page 1 in 7 weeks for key word phrase “conference call” on both google.com and google.ca. No small feat considering there are nearly 60 million results for that term on both sites.

You can read the entire story at Techvibes.

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