gdpr, WebRTC

Microsoft Got It Right! Small Business Telephone System – Response Point

For the past 15 years I have been dabbling in VoIP and IP Telephony and recently it occurred to me that the major benefits that excited me about VoIP and drove me down this entrepreneurial career path, are now finally past early adoption.

When Microsoft announced that they were entering the SMB phone system market you have to believe that the innovation in that scene is largely over. In saying that, I also have to mention that the new Response Point PBX from Microsoft is impressive. In fact, it impressed me to the point that I actually bought one for a client of mine.

As expected, yes, it is closely tied to XP and/or Vista but not so much that you can not configure it if you have a Mac, as I found out.

You will not find a full review of the system here but I will point out a few of the pros and cons of the system.

The Good

  • Easy to Configure: It took me about 1 hour to go from unpacking the equipment to making the first call, using all of the system defaults
  • Easy to Customize IVR: Record via handset or upload your own WAV files
  • Speech Recognition – It Works!: This is quite unique in a PBX offering for this market. When someone calls in and says “Sales” it will actually direct that caller appropriately, getting it right almost every time
  • Open Standards – SIP 3261: This is great as it mean interconnection with a SIP trunk (SP 1) will not be an issue.

The Bad

  • Outlook Assistant works only on XP or Vista

If you are looking for a small business telephone system (1-20 seats) with some great bells and whistles, at a reasonable price ($2800 for 5 sets) then Response Point is a great candidate.


Canadian Wireless Spectrum Auction – 3 Weeks

There are only 2 weeks to go before the Canadian Wireless Auction closes, 3 weeks to auction awards and things are getting… interesting.

T-Mobile dropped off the list several weeks ago and more recently Niagara Networks withdrew their application.

This means there are now zero foreign applicants on the roster, right?

Hmm, not necessarily. Upon closer inspection we see that one of the Canadian numbered companies is owned in no small part by a few well known US VCs, with Canadian firm Novacap leading the charge.

Something else that’s rather peculiar about this list on first glance is the missing MSO / Cable Companies. On that note, I have it from a reliable source that Cogeco is also in the running, Quebec’s largest cable provider. The same is true for the Alberta numbered company, we already know that one is Shaw.

There are also some smaller firms that are looking to break into the cellular market in Canada, one such company is GlobaLive.

From CBC…

The privately held company, which sells telecommunications services under the Yak brand, said it was seeking 1,892 bid points with a required deposit of $235 million, making it the sixth-most-aggressive seeker of spectrum so far. The company said it was receiving funding from Egypt-based Weather Investments, which runs cellphone providers in Italy and Greece, as well as London-based Novator, which operates carriers in Poland and Iceland.

MTS Allstream and Quebecor have also thrown their hats into the ring.

From all of the known contenders I think Globalive and MTS (the incumbent in Manitoba) are the most interesting. They both have SIP infrastructure deployed in the public realm and both could bridge the gap between wireless and wired networks in a very seamless manner. Standards compliant VoIP across wired and wireless networks, very interesting.

I will be covering this closely from here on so stay tuned.

erik |

SMB Communications VARs, Interconnects, Integrators – Great Timing!

Communications VARs & Interconnect Businesses in Canada

Canadian businesses are seemingly leaning on VARs and Integrators more than they ever have. Canadian SMBs are swamped with choices and need help in choosing and managing the right phone system, email solutions et al. With IP communications on the rise in a big way, VARs and next-gen interconnects are cleaning house.

One such company is Innovedia. Lead by Trent Johnsen (ex-CEO of Shift Networks), Innovedia is taking Western Canada by storm. Trent's new venture is focused on providing small, medium and large business communications solutions. The product mix is made up of VoIP PBXs (Sutus, Microsoft Response Point), IP Phones (Polycom, D-Link, Aastra), Hosted Exchange, Electronic Fax, DNS, some Hosting services, consulting and more.

It isn’t anything that Trent isn’t used to, he has built a few SMB communications companies in the past and has a real passion for business communications.

I know the business is already exceeding expectations because I am helping Trent on a few fronts and it's pretty impressive to see how quickly that business is growing.  If anyone is need of Small, Medium or Large Business communications solution you should give innovedia a look.

Cheap Mobile Calls in Canada

I had a great conversation today from a new Lypp user who was blown away by the Lypp mobile calling service that is current being offered at The one thing that this gentleman kept reiterating was that mobile calling in Canada is so costly and how Lypp service all of North America for one low price.

It was so great to have some positive feedback on the service and I hope they will be even happier when they see the new features we are unleashing in February.

Next month we will be launching a new Next Generation Conference Calling service but at the same time we will be enhancing the current mobile offering at Lypp mobile calling users in Canada will soon be introduced to a host of new features that we believe will enhance their mobile calling experience, at no extra cost.

Lypp Eliminates Wireless Long Distance For Canadian BlackBerry Users

Vancouver, September 24, 2007. Lypp announced today the launch of its first service, which eliminates wireless long distance costs for Canadian BlackBerry users. Lypp’s service works on any recent BlackBerry model and does not require installation of additional software.

“While other countries are seeing their telecommunications costs falling, Canadian wireless carriers continue to charge exorbitant rates for long distance, as high as $0.30 per minute” said Lypp Co-Founder & CEO Erik Lagerway. “We find this situation unacceptable and unfair, and our solution is a simple alternative that BlackBerry users can set up in seconds and use for calls to anywhere in North America with no long distance charges and the call quality and reliability of a regular phone call. To kick start our launch we’re offering the service for free to anyone who signs up via our website at”

The Lypp service is available now at

About Lypp Lypp is disrupting the telecommunications industry by using the data connections and applications that already exist on cell phones and mobile devices to give users features and pricing that the wireless carriers don’t, won’t or can’t offer.

For More Information
Daniel Gibbons
(778) 998-9543

BlackBerry is a registered trademark of Research in Motion Ltd.

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