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Will Voice AI be useful in the Real Estate industry?

Introduction

The rapid advancement of AI has revolutionized various industries, offering innovative solutions and streamlining processes. This transformative technology has significantly impacted voice technology, opening up new possibilities and applications.

Regarding Real Estate, many agents spend their weekends and evenings working, which is why their phones can go unanswered during those times, agents are busy. This is an obvious gap where AI could help Real Estate agents qualify buyers + help sellers fill the top of the funnel without frustrating the customer.

Artificial Intelligence (AI)

Artificial Intelligence (AI) refers to the simulation of human intelligence processes by machines, including learning, reasoning, and self-correction. It plays a pivotal role in automating tasks, analyzing data, and providing insights for informed decision-making across diverse sectors.

Voice Technology

Voice technology encompasses a wide range of applications, from virtual assistants like Siri and Alexa to voice-activated devices and speech recognition software. Its seamless integration into daily life has transformed the way individuals interact with technology.

The Connection between AI and Voice Technology

AI serves as the driving force behind the evolution of voice technology, enhancing its capabilities and expanding its potential in various domains such as customer service, productivity enhancement, and real estate operations. The synergy between AI and voice technology continues to redefine user experiences and operational efficiency across industries.

By understanding how AI and voice technology work together, we can gain valuable insights into their combined ability to shape the future landscape of various sectors.

The Role of AI in Shaping the Future of Voice Technology

Voice AI, also known as AI voice technology, is changing the way we use technology and is becoming more and more important in our daily lives. This section will look at how Voice AI has developed and why it’s so significant, as well as its effect on customer experience and productivity.

Exploring the development and significance of Voice AI

Voice AI has come a long way since it was first introduced. It started with basic voice recognition systems that had difficulty understanding human speech accurately, but now we have advanced algorithms that can process natural language with great accuracy. Voice AI has also become more accessible to the general public, with popular voice assistants like Siri, Alexa, and Google Assistant being widely used.

The significance of Voice AI lies in its ability to offer a more natural and easy way of interacting with devices and services. Instead of typing on a keyboard or tapping on a screen, users can simply speak commands or ask questions to get what they need. This seamless interaction makes things more convenient for everyone.

Enhancing Customer Experience with AI Receptionists

One area where Voice AI is making a big difference is customer service. Many businesses are using AI receptionists powered by Voice AI technology to handle customer inquiries, provide information, and even assist with basic transactions. These virtual receptionists are available 24/7, respond instantly, and offer consistent service.

By using Voice AI, businesses can improve their customer experience by providing personalized interactions that feel like talking to a real person. For example, an AI receptionist can greet customers by name, answer common questions, give product suggestions based on preferences, and even schedule appointments. This level of personalization not only makes customers happier but also helps businesses save time and money by reducing the need for human workers in repetitive tasks.

Boosting Productivity with AI Assistants

Voice AI isn’t just useful for customer service – it can also help us be more productive. AI assistants powered by Voice AI technology can handle many different tasks, such as setting reminders, managing schedules, doing research, and analyzing data. These assistants work like virtual personal assistants, making it easier for us to stay organized, automate routine tasks, and get information without using our hands.

For professionals in various industries, like real estate agents, having an AI assistant can be a game-changer. They can use voice commands to quickly find property information, schedule appointments, communicate with clients, and manage their daily tasks more efficiently. With the ability to do multiple things at once and deal with complex questions, AI assistants let professionals focus on important work that requires human skills.

Voice AI is changing the future of voice technology by improving customer experience with AI receptionists and boosting productivity with AI assistants. As this technology gets better over time, we’ll see even more creative uses that will transform how we use voice-controlled devices and services.

AI’s Impact on the Real Estate Industry

AI has made significant strides in various industries, and the real estate sector is no exception. With the integration of AI technology, real estate organizations can streamline processes, enhance productivity, and improve customer experiences. Here are some key points to consider regarding AI’s impact on the real estate industry:

Analyzing the Use Cases of AI in Real Estate

AI offers numerous applications in real estate, revolutionizing the way properties are bought, sold, and managed. For instance:

  • Chatbots powered by AI can assist potential buyers in answering their queries and providing relevant property information.
  • AI-powered virtual tour platforms enable potential buyers to explore properties remotely, saving time and effort.
  • Predictive analytics algorithms can analyze market trends and predict property values, helping investors make informed decisions.

Predictions for the Future: AI’s Dominance in the Industry by 2024

Experts predict a significant surge in the reliance on AI technology within the real estate industry. By 2024:

  • AI is expected to play a crucial role in automating repetitive tasks such as paperwork, data entry, and lead generation.
  • Virtual assistants powered by AI will become commonplace, assisting real estate agents with scheduling appointments, managing client databases, and providing personalized recommendations.

Highlighting Keller Williams’ Innovation in the Form of an AI Virtual Assistant

Keller Williams, a prominent real estate company, has embraced AI technology to enhance its operations. Their AI virtual assistant named Kelle assists agents with various tasks such as market analysis, lead generation, and transaction management. Kelle leverages machine learning algorithms to provide tailored insights to agents, helping them make data-driven decisions.

AI’s impact on the real estate industry is undeniable. By leveraging AI for real estate purposes, organizations can improve efficiency, deliver exceptional customer experiences, and stay ahead of the competition.

Overcoming Challenges: The Path Ahead for Voice AI

Exploring the Potential and Limitations of Voice Technology in Real Estate

In the world of real estate, AI-powered voice technology has great potential to make processes more efficient and improve customer experiences. Real estate companies can use AI assistants to automate repetitive tasks, offer personalized property suggestions, and provide round-the-clock customer support. Voice AI can completely change how people search for properties by allowing them to have natural conversations, making it simpler for clients to find their dream homes.

However, we must also recognize the limitations of voice technology in real estate. Even with advancements in understanding human language and complex real estate queries, there are still challenges. While AI assistants can handle basic questions effectively, they may struggle with more detailed discussions or negotiations.

Addressing Controversies around AI-generated Vocals in the Music Industry

AI-generated vocals have both excited and caused controversy in the music industry. While AI technology makes it possible to create incredibly lifelike vocal performances, it also raises important questions about authenticity and artistic expression. Some artists see AI-generated vocals as a tool for exploring new creative possibilities, while others worry that it could diminish the value of human artistry. The debate over copyright surrounding AI-generated music is a significant aspect of this discussion.

In this ever-changing world of voice AI, overcoming these challenges will require careful thought and continuous innovation. Real estate companies need to understand the potential and limitations of voice technology while also considering ethical concerns. Likewise, the music industry is grappling with how to strike a balance between traditional artistry and technological progress. As both fields continue to develop, finding solutions to these challenges will be crucial in shaping the future of voice AI across various industries.

The Evolutionary Journey of AI Voice Assistants

Tracing the Advancements in Conversational AI from Chatbots to Voice Assistants like Siri and Alexa

The evolution of conversational AI has reached significant milestones, starting with the rise of AI-powered chatbots that laid the foundation for more sophisticated voice assistants. Chatbots initially provided basic automated responses to user queries, but their capabilities expanded rapidly with advancements in natural language processing and machine learning.

1. The Rise of Chatbots

  • Chatbots initially provided basic automated responses to user queries
  • Their capabilities expanded rapidly with advancements in natural language processing and machine learning

2. The Emergence of Advanced Language Models

Recent years have witnessed the emergence of advanced language models that have revolutionized voice AI. Models such as ChatGPT, Google Bard, and vimGPT have pushed the boundaries of conversational AI by enabling more human-like interactions and nuanced understanding of context.

This journey from rudimentary chatbots to highly advanced voice assistants highlights the remarkable progress in AI’s ability to understand and respond to human language, paving the way for a future where seamless human-machine communication becomes increasingly indistinguishable from human-human interaction.

Future Horizons: What Lies Ahead for AI In Real Estate

Examining Cutting-edge Research in the Field of Voice AI

Ishan Shah, a researcher at Carnegie Mellon University, has been making significant strides in the development of GPT-4V, an advanced version of the Generative Pre-trained Transformer (GPT) language model specifically tailored for voice applications in real estate. This cutting-edge research holds the potential to revolutionize how voice AI is utilized within the real estate industry. GPT-4V could enable more natural and contextually relevant interactions between AI systems and real estate clients, ultimately enhancing the overall customer experience.

Insights from Real Estate Industry Experts on the Future Trajectory of Voice AI

Real estate industry experts are increasingly recognizing the transformative potential of voice AI in shaping the future of their sector. With a focus on enhancing customer engagement and streamlining operations, voice AI is poised to become an indispensable tool for real estate professionals.

Apple’s director of AI research Ruslan Salakhutdinov’s perspective

Apple’s director of AI research, Ruslan Salakhutdinov, has been vocal about the pivotal role that voice AI will play in redefining how real estate organizations interact with clients and manage their internal processes.

Through continued innovation and collaboration with industry leaders, voice AI is set to unlock new opportunities and efficiencies within the real estate landscape.

Conclusion

AI has emerged as a catalyst for innovation in voice technology across various sectors. From customer experience enhancement to boosting productivity, AI has played a significant role in shaping the future of voice technology. As we have explored in this article, AI receptionists and assistants have revolutionized industries by providing seamless interactions and personalized experiences.

In the real estate industry, AI has enabled numerous advancements and use cases. With AI virtual assistants, real estate organizations can automate tasks, provide 24/7 support, and streamline operations. Snapsonic AI is a solution that empowers real estate organizations with its cutting-edge technology and comprehensive features.

Looking ahead, the future trajectory of voice AI holds immense potential. Researchers like Ishan Shah at Carnegie Mellon University are pushing the boundaries with projects like GPT-4V. Real estate industry experts, including Apple’s director of AI research Ruslan Salakhutdinov, provide valuable insights into the evolving landscape of voice AI.

As we move forward, it is crucial to address challenges and controversies surrounding voice technology. While there are limitations to overcome, the generative AI boom continues to drive innovation. Voice assistants like Siri and Alexa have evolved from simple chatbots to sophisticated language models.

AI remains at the forefront of voice technology innovation. Its impact on industries such as real estate is undeniable. To leverage the benefits of AI-powered voice technology, readers are encouraged to explore solutions like Snapsonic AI – Your Voice in Real Estate — a powerful tool for real estate organizations seeking to optimize their operations and enhance customer experiences.

“The future is not just about web browsing AI assistants or open-source software—it’s about creating seamless user experiences through AI-powered voice helpers.” – VisualWebArena

By embracing AI and its capabilities, organizations can unlock new possibilities and stay ahead in an increasingly competitive market.

Book a meeting with Snapsonic and discover how we can transform how your real estate organization integrates AI to win new business today!

AI Agency predictions

AI Agency Predictions

Artificial intelligence (AI) has become a powerful tool for federal agencies in handling the overwhelming number of comments they receive on proposed rules. With an average of 3,700 proposed rules each year, agencies often struggle to review and analyze the comments effectively. However, AI, particularly natural language processing (NLP), is proving to be a game-changer in this process.

The Power of AI in Comment Analysis

Federal agencies rely on public comments to gather feedback and gauge public opinion on proposed rules. However, the sheer volume of comments makes it challenging for agencies to manually review and categorize them. This is where AI comes in. By using NLP, federal workers can quickly comb through thousands of comments, identify common themes, and determine if there are orchestrated campaigns behind some of the comments.

The Government Accountability Office conducted a study in 2021 and found that a significant percentage of comments had email addresses attached to them that did not correspond to the actual commenters. This suggests the presence of fabricated comments. AI can help agencies identify and filter out these suspect comments, saving them weeks or even months of manual review.

Take the Environmental Protection Agency as an example. Since 2013, Abt, an AI agency, has reviewed over 1.4 million comments for the annual Renewable Fuel Standard program using NLP. This has allowed agency staff to develop robust responses and rapidly identify potential issues in proposed rules.

AI’s Impact Beyond Comment Analysis

Abt has been at the forefront of AI development, with over 40 AI projects in the last five years. These projects have not only helped federal agencies in reviewing comments but also transformed public services, making them more effective and efficient.

One area where AI has made a significant impact is in predicting PFAS blood levels and delays in nursing care. By leveraging predictive analytics, AI can analyze data and provide accurate predictions, enabling agencies to allocate resources effectively and address potential issues proactively.

Another way AI has improved workflows is through automating contract quality control and processing. By streamlining these tasks, AI helps agencies save time and resources, allowing them to focus on more critical aspects of their work.

Using AI Responsibly

While AI has immense potential, it must be used carefully and responsibly. The underlying data that AI relies on may contain biases or inaccuracies, leading to unfavorable outcomes. To mitigate this risk, Abt has implemented strict guidelines and guardrails around their use of AI.

One important aspect is ensuring equity in AI projects. Abt includes key stakeholders in the design, implementation, and evaluation of AI projects to consider the implications for equity and any impact on communities and individuals. This ensures that AI tools are developed with a comprehensive understanding of the diverse needs and concerns of the population they serve.

Quality control is another crucial consideration. Abt’s subject-matter experts and computer scientists collaborate to produce AI tools that combine cutting-edge technology with a nuanced understanding of their clients’ needs. This approach ensures that the AI solutions provided are of high quality and tailored to the specific challenges and solutions at hand.

AI’s Future and Abt’s Role

The future of AI is uncertain, but it is clear that its impact will continue to grow. Abt recognizes the potential of AI to reduce work burdens and find innovative solutions for their clients. They have demonstrated this through their work in various sectors, from health to housing.

AI comes in various forms, such as NLP, predictive analytics, and generative AI. Each has its own unique capabilities and applications. As AI continues to evolve, Abt remains committed to providing pragmatic and safe solutions to help public sector organizations achieve their goals.

In conclusion, AI is revolutionizing the way federal agencies handle public comments on proposed rules. With its ability to quickly analyze and categorize comments, AI saves time and resources, allowing agencies to make informed decisions. However, it is crucial to use AI responsibly and mitigate any biases or inaccuracies in the underlying data. Abt’s expertise in AI ensures that their clients receive high-quality and tailored solutions. As AI continues to advance, Abt remains at the forefront, helping their clients navigate the ever-changing landscape of AI technology.

AI Agency Testimonials "The team at AI Solutions has truly impressed us with their expertise in machine learning Their services have significantly improved our predictive analytics capabilities", Ai Assistants

The future of #wfh & distance learning

AI, VR, AR, MR at work and school


These new technologies will play a material role in helping teams work together. Today, AI is playing an interesting role in conferencing and call center applications performing duties like transcription and providing sentiment analysis, but that is just the tip of the iceberg.

Stowe Boyd recently wrote a great article, “The Fall of The Silos, The Rise of Self-Organizing Teams”. In the article, he states “The 2020 workplace will be more productive and engaging for workers and employers thanks to new technology that enables better personalization and adaptation to change, according to a recent ADP report. ADP posits that: isolated, siloed approaches to getting work done will be supplanted by teamwork; that the work experience will be personalized through artificial intelligence and other technologies, which provide employees with a “have it your way” work experience; and businesses and teams will become more agile as they strive to keep pace with technology.”

I have found a few examples of commercial offerings that support at least the beginnings of what Stowe writes, out in the wild.

Testfire Labs, a small upstart in Edmonton has created Hendrix.ai, a service that offers AI-driven transcription services that anyone can invite to any calendar event.

Salesforce is also making use of AI in a new service that has been recently launched at Dreamforce 2019 called Einstein Voice Assistant, part of their Einstein Voice offering.

According to VentureBeat, Einstein Voice Assistant is more than just a glorified transcriber. Users can update Salesforce records and create tasks using natural language requests, or tap Einstein Vice Assistant to navigate through Einstein Analytics dashboards and surface metrics like open service cases and performance guidance. Plus, thanks to native integration with popular voice assistants like Google Assistant and Alexa, Einstein Voice Assistant can deliver a daily brief of “key priorities” like upcoming calendar appointments and team pipeline updates.

Dialpad has also rolled out “VoiceAI” providing transcriptions and sentiment analysis, mainly for contact center calls.

Cisco is empowering it’s WebEx Assistant with more capabilities via their acquisition of Accompany. Cisco described a scenario to show how AI and the smart use of data can help Webex improve on conference calls:

When an employee walks into a meeting room, she is automatically recognized by the system, which reads her calendar, spots a scheduled meeting and asks if she wants to join it. The worker says no, she needs to call someone else first and gives her colleague’s first name only. Webex guesses who she’s trying to call, using data and AI software to cut the number of options for whom to dial.

VR at work and in the classroom

You can be sure remote work will continue to evolve as VR (virtual reality) and AR (augmented reality) technology becomes more accessible and less cumbersome. AR and VR applications already enable team members to work alongside each other in the same coworking VR room but in fact, are separated by thousands of kilometers.

Dataview VR — The Glimpse Group

An early example of this is Dataview VR (video), and Social VR (video), products created by The Glimpse Group, which are very interesting preliminary steps towards an immersive virtual office experience.

Matt Mullenweg (Founder of Automattic), had an interesting chat with John Vechey of Pluto VR about how VR will become the conduit for virtual coworking. Here is the video promoting the alpha release of Pluto VR on Steam, a promising future indeed.

Immersed VR also recently released a VR Coworking application, which I will be checking out soon.

We at Immersed are announcing the newest addition to our multi-monitor VR app, Virtual Co-Working. Remote professionals can now work in a virtual coffee shop (and other virtual co-working spaces) with thousands of other remote workers all around the world!

Immersed — VR Coworking

If we are going to talk about VR (Or MR — Mixed Reality), we can’t exclude Microsoft and Hololens. Now 4 years old, Hololens is targeting business applications as a core focus of the offering. Last year they made a bold statement about fixing Video Conferencing and referenced Hololens. This year, they demonstrated Hololens 2 (MWC 2019) business applications such as mechanical repair, medical training, and digital media creation. The most compelling demonstration was on a holomeeting concept, where 2 participants we interacting with and discussing a 3D object, although this capability is not available yet.

Hololens 2 — holomeeting demo

Another interesting example of MR (Mixed Reality) at work that is available today is Help Lightning. Check out their intro video below where they show a remote field technician helping an onsite technician troubleshoot an installation, very interesting real-world application:

[vimeo 259194214 w=640 h=360]

MeetinVR gets a mention here, I could not find anything on their offer but I did sign up for their early access program.

We have a ways to go to where the VR experience feels natural in a virtual office and classroom setting. Headsets need to be much smaller, lighter and more akin to AR glasses versus the VR welding goggles we see today. I am sure we’ll get there.

Until then, we have plenty of remote work and work from home tools to draw from to get the job done, which are getting better each and every day.


Please share your thoughts with us. Is your company pursuing remote work? If you work in a distributed company now, what tools do you use today, are they working for you? How often do you use video/web conferencing as part of your daily routine? If you prefer sharing your comments or questions privately, feel free to send me a text message: (877) 897–1952 (powered by SignalWire)

None of the ideas expressed in this post are shared, supported, or endorsed in any manner by my employer.

WebRTC

Counterpoint

The counterpoint to what? Good question. I wanted to talk about some personal experiences with communications technologies. Since the sentiments in this article may appear to contradict ideas I have shared previously – taking more of an analyst, rather than a consumer point of view – I thought I would present them as a “counterpoint”.

Frequently, nascent technologies promise to improve the way we live and work. But at the early stages, both businesses and individuals tend to experience more challenges than benefits.

I work out of a home office, like many other professionals today. Organizations are becoming increasingly virtual and IT managers are struggling to deliver reliable, secure and cost-effective communications to their growing remote workforce. In fact, many technological advancements – such as enterprise mobility, unified communications and SaaS/cloud-based communications, to name a few – are touted as particularly appropriate for mobile and geographically dispersed users. But remote workers frequently face issues that negatively impact their ability to leverage the full potential of these advanced technologies.

Here follow some quick references to popular marketing pitches and my counterpoints as an end user:

UC and software-based communications provide a cost-effective and convenient communications solution for remote workers.

COUNTERPOINT: At home, I have a regular POTS line, as well as a Cisco IP Communicator client on my laptop. I am glad I have the Cisco client because it allows me to call home when travelling or call an international number from home – free of charge to me. However, the few times I have tried to use it to attend an audio conference or make a critical business call, the quality turned out to be so poor that I had to switch to the POTS line or my cell phone.

There are several “weak links” in this scenario and the soft client is just one. It may be the quality of my Internet connection. I have a DSL line (I believe 4 Mbps downstream and 1 Mbps upstream) and I frequently have quality problems (breaking voice or slow website upload) when using various web applications or soft clients. It may be my wireless router – which is integrated with the DSL modem. It may be my laptop RAM or processing power. It could also be an issue with my VPN, the size of my Lotus Notes mail box, or any other application I access on my laptop. It may be some cookies or software bugs on my home network.

So it could be anything! But my point is, I am not ready to dump my TDM line OR my desktop phone for a PC-based soft client any time soon. Though my experience is that of a home worker, I think business environments are not immune to such challenges. If you really believe PC-based clients are ready to replace desktop phones, maybe you need to make sure the money you save from eliminating desktop phones is properly invested in assessing and upgrading LAN and WAN connections, PC processing power, RAM and hard drivers, etc. In my opinion, soft clients make a great adjunct to desktop phones, but not a viable replacement alternative … yet.

SaaS and cloud-based communications enable convenient self service for SMBs and remote workers.

COUNTERPOINT: I strongly believe in the value of hosted/cloud-based communications for businesses with limited in-house resources. But I have an issue with the claims around self service. I suppose, self service makes sense at the very initial stages of service selection and provisioning. Certainly, IP telephony – hosted or premises-based – also enables self-service moves, adds and changes (MACs), which provides substantial cost savings. IP telephony also enables IT managers as well as end users to manipulate settings through software/Web-based interfaces – providing flexibility and cost efficiencies.

However, self service only goes so far. In fact, hosted IP telephony and other ASP services never gained much traction exactly because service providers were not able to provide sufficient network implementation and management support required for mission-critical, real-time communications.

Inevitably, hosted services involve some customer premises equipment (CPE). To begin with, LAN and WAN reliability and security are top concerns with both hosted and premises-based IP communications. Therefore, router and switch selection, proper configuration and management are critical. Further, telephony endpoints and the respective wiring still require someone to literally crawl under people’s desks. Small business and remote workers should not be left entirely on their own when implementing or managing hosted IP communications.

Most of the time, a remote worker, similar to a residential user, uses… well, “cloud” or hosted communications. The Internet service, the POTS line – it is all managed by a service provider. And remote workers frequently face some common challenges. For example, my intermittent Internet connection has been an issue for a while. Having to spend hours on the phone with a customer service rep and stick pins into the router to restart and reconfigure it could be immensely frustrating. My phone company, on the other hand, has so far left me without a phone service only once (for about 24 hours). But even that one time, the warning that if they come to my house and it turns out to be a problem with my internal wiring or phones, they’ll charge me whatever it is they charge, etc., etc. … well, it leaves a bitter after-taste.

So, my point is, small business, remote workers, even medium and large businesses – they all want to feel taken care of. They’ll expect someone to come in and install or fix things for them as part of the monthly service charges and will not be too thrilled about self service.

I hope my thoughts make sense. Let me know what you think.

AI for Small Business, WebRTC

SIP Trunking and Hosted PBX in Canada will speed HD Voice for small business

SIP trunks are simply another way of saying VoIP Provider for your phone system. A SIP trunk is a connection from a PBX (phone system) using SIP (Session Initiation Protocol) to an ITSP (Internet Telephony Service Provider).

It might sound complicated but it’s really quite simple, SIP trunks take the place of your legacy telephone company. Most phone systems out there today are more than a couple of years old and are likely based on circuit switched technology. Newer IP-PBXs use packet switching technology, which means they leverage the Internet to deliver the same features you have now, and then some. The difference could be minor or major depending on what your PBX is capable of and what your ITSP can deliver in terms of features and functionality.

Since the PSTN (public switch telephone network) is tied to aging circuit switched technology it has limitations in terms of what media it can support. Essentially, it can deliver low quality voice, that’s it.

SIP Trunks replace older PRI and POTS interfaces that we are used to and bring to the table a wide variety of communications options. Depending on your IP-PBX and your ITSP you could potentially look forward to HD (High Defenition) Voice and potentially HD Video.

HD voice (and video) for small business in Canada will happen, it’s only a matter of time. As broadband providers increase upstream bandwidth and dual WAN link-failover devices become common place, SIP trunking will accellerate in growth and on-net (calls made on the ITSP network) HD Voice will become common place.

Unfortunately, HD communication off-net (eg. PSTN) is not going anywhere at any great speed. Jeff Pulver is back as he reboots the communications industry with his new HD Communication Summit. I welcome Jeff back with open arms, if anyone can convince operators to increase speed towards wide-band/HD adoption it would Jeff Pulver.

Today we can see SIP trunking providers and hosted pbx providers supporting wideband codecs and devices on their networks. This will allow user to communicate in high definition with other users that have devices that support it, in brief you could have better calls between you and your colleagues in the office and remote office workers connected to the same PBX, and that is a step in the right direction.

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