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What’s a WebRTC app, exactly?

nojitter - what is a webrtc app

Dave Michels (Journalist: Nojitter, Talkingpointz) recently posted this article pondering what makes a WebRTC app, a WebRTC app.

It touches on some interesting points, namely “a WebRTC app is not defined by its wrapper.” Here is an excerpt from the post..

Google Chrome was the first browser to support WebRTC, and most of the new applications rely on Chrome in order to be plugin-free. Other browsers that support WebRTC include Mozilla Firefox and Opera. These browsers use much of the same code, yet compatibility issues exist because Chrome has considerably more capability than what’s specified in the WebRTC specification….

Read the entire article here..

WebRTC

Headsets: Cool, Ergonomic, Effective

Headsets. You probably don’t think of them as a particularly exciting conversation topic for a high-tech cocktail party. But they are quickly becoming a key integral part of a knowledge worker’s communications endpoint set. The newest models look snazzy and they help users work in an ergonomic way, while being more efficient and taking better advantage of their communications tools.

I cannot imagine my life without a headset. I think, going forward, as we become an increasingly services-based society with a larger portion of the workforce spending significant amounts of time communicating and collaborating using various forms of voice communication (desktop phones, web-based or thick clients, mobile devices, etc.), headsets will gain even greater popularity.

Frost & Sullivan’s Alaa Saayed and Francisco Rizzo just finished a study titled World Professional Headset Markets. They found out that the contact center (CC) and office (O) headset market bounced back in 2010 after a few years of negative growth. Global revenue in 2010 was $788.9 million, an impressive 19.5 percent increase from 2009.  They are projecting a compound annual growth rate (CAGR) for professional headset revenues over the forecast period (2011-2017) of 10.7 percent. 

It appears that the increasing adoption of Unified Communications (UC) solutions is the main growth driver for headsets in the enterprise space. Headset vendors are beginning to differentiate UC headset sales from traditional headset sales. Frost & Sullivan estimates that approximately 10 percent of contact center and office (CC&O) headset revenue in 2010 came from UC headset sales.

You are probably wondering what a UC headset is. Even the authors of the study admit that “Unified Communications (UC)-enabled headsets are an emerging and evolving type of devices and, with some ambiguity surrounding UC itself, it’s easy to confuse what these devices are really offering to the end user “. Here is how they defined UC headsets:

“Simply put, UC headsets expand the communication eco-system, permitting remote work groups to efficiently collaborate in real time. Also, UC headsets are usually described as advanced endpoints that are used across devices, platforms and applications. Frost & Sullivan believes that these headsets are both fueling growth in the UC market as well as benefiting from the strong adoption of UC in the enterprise space (snow-ball effect). For a headset to be considered UC it must be able to:

·               Interact with a PC via USB dongle, USB adapter or base station.

·               Integrate with different UC communications servers (e.g. Microsoft, IBM, Cisco, Avaya, among others)

While many UC headsets offer superior sound quality, smart sensor technology, battery status notifications, and many other advanced features, these should not to be confused as being UC-only features. For a headset to be considered UC it must include the two aforementioned attributes.

A third criterion, headset-user presence, is also beginning to appear on the newest headset models. While not all UC headsets today include presence, Frost & Sullivan considers that this will become a standard in all UC headsets moving forward.”

The majority of headset vendors have picked up on the UC trend and are developing partnerships with UC solution providers such as Avaya, Cisco, IBM, Microsoft, among others.  They are launching UC-certified headsets that integrate directly into certain UC platforms and offer advanced functionality such as presence. 

First-generation UC deployments tend to use corded headsets and not wireless. The trend, however, has been to purchase wireless headsets once the corded headsets have completed their life cycle.

The UC opportunity is also changing the channel, with system integrators taking a more prominent role. Frost & Sullivan believes that system integrators have the largest future CC&O headset growth potential.

Overall, Frost & Sullivan believes that the UC opportunity is one of the most significant opportunities in the headset market’s history and expects this trend to significantly boost headset sales going forward.

Plantronics’ Savi Office and the newly launched Savi 440 and Savi 700, Voyager PRO UC, as well as their Blackwire 200, 420 and 600 series are examples of advanced, UC headsets, interoperable with various UC technologies.

Look at the Voyager PRO UC.  It’s a Bluetooth headset, which automatically answers calls, transfers calls between the mobile phone and the headset, and when the user is on a mobile or PC call, softphone presence is automatically updated. It also eliminates accidental dialing by locking the call button when the headset is not worn. Users also get voice alerts about remaining talk time, connection status, battery level and mute.

Source: Plantronics: http://www.plantronics.com/us/product/voyager-pro

GN Netcom’s portfolio also features a number of UC headsets in the BIZ, GN, Go and PRO series. Let’s take the Jabra Go 6470 Bluetooth Wireless headset system as an example. It is a multi-purpose headset that works with desktop, mobile and PC phones. It also features a touch screen with a smart setup wizard, automatic microphone tuning and phone compatibility settings, wideband sound (150–6,800 Hz), and the dual-microphone Noise Blackout system.

Source: Jabra: http://www.jabra.com/na-us/headsetsolutions/pages/jabrago6400.aspx

As communications tools proliferate in the workplace, users will be increasingly tempted to seek to consolidate their communications endpoints. Headsets are becoming increasingly intelligent, providing some basic call-control capabilities and a single access to multiple communications devices (desktop, PC and mobile phones). As IT looks to consolidate systems at the back end, users will increasingly demand some consolidation at the front end. And who doesn’t want to be able to communicate hands-free – not just when driving, but also while in the office? Multi-tasking is the knowledge worker’s most common MO (modus operandi) and we are no strangers to typing, filing, viewing web pages or even handling some household chores while on hours-long conference calls. I believe, in the future, headsets will become the most common device among office workers.

Science

WebRTC is live. Flash, take cover!

Update 2: To the hundreds/thousands of repetitive spam tweets / twits, “Will WebRTC replace / kill Skype”, the answer is NO!! It will not. WebRTC is using broken Jingle in the browser, it does not support chat and can only make and receive calls., there is no buddy / contact list to speak of etc etc. NO it will not replace Skype. Stop with the spam tweets already, please!

Update: It seems to me that until all the browsers are on board, native clients will be required to make this go. Which is not outside the realm of possibility, considering Google has open sourced the GIPS audio and video engine along with WebRTC.

Something to remember, WebRTC is not RTCWEB! It may sound silly but it’s true. WebRTC is a Google-centric project using Google code etc.  RTCWEB is essentially an IETF effort, a working group driving towards open real-time communications on the web. They are not the same, which can be rather confusing.

— Original Post —

Google has been busy it would seem, last night WebRTC appeared to the public for the first time. This has some pretty serious implications for Flash, which was the de-facto technology one had to use to get real-time communications in a browser, that has now been circumvented, at least to a certain degree.

The sessions are not run by a signaling protocol per se, not Jingle, no XMPP, not SIP not anything we have seen before. All the session management looks to be coming from libjingle. Which, to me means Jingle is in the browser.

A few early comments:

1. Where does Google stand on websockets? Google have said they will block it if an exploit emerges.

2. Chrome, Opera & Firefox are the supported browsers. Where does Safari and IE land? My guess is that Microsoft will not be in any hurry to implement this considering their recent Skype acquisition.

3. Web-cam captures from HTM5 has not been ratified, although this is likely not as serious as the former points.

gdpr

Open and secure alternative to Skype

Imagine a new secure P2P (Skype like) offer that also supported SIP in the client. You could use the client software on it’s own (just like Skype) or attach it to just about any VoIP service or phone system for free.

Does it make sense for consumers?
Does it make sense for business users?
Is there room in the market?
Would you use it?

Martyn Davies chimes in…

I would use it, but as a telecom industry insider, I know that I’m not the average business user or consumer. As to whether there is room in the market, I think that depends a lot on what Microsoft do with Skype now that they own it. From a business point-of-view, their efforts are focused around OCS/Lync (and software licenses), so Skype there is not adding to their central proposition. Skype has a lot of users, but produces very little revenue, since the majority just use the free services. As a Skype competitor you would have the same problems getting to the cash.

Skype was really the first company to take VoIP and make it completely trivial to install and use. To do that, they had to take some liberties and deviate from standards (like SIP), so that they could add the magic that made it work from behind firewalls, add security and self-configuration, and integrate video so seamlessly. Like Facebook, once it is clearly the biggest of its kind of services, it becomes the community that everyone must join. I can’t see that another Skype-alike has a way in, unless Microsoft significantly change the rules now.

What do you think?

gdpr, WebRTC

So it begins. Skype for Asterisk falls.

It looks like the first victim in the Microsoft acquisition of Skype is Digium and the open source PBX – Asterisk. The following is an email sent to existing Skype for Asterisk users…

Skype for Asterisk will not be available for sale or activation after July 26, 2011.

Skype for Asterisk was developed by Digium in cooperation with Skype. It includes proprietary software from Skype that allows Asterisk to join the Skype network as a native client. Skype has decided not to renew the agreement that permits us to package this proprietary software. Therefore Skype for Asterisk sales and activations will cease on July 26, 2011.

This change should not affect any existing users of Skype for Asterisk. Representatives of Skype have assured us that they will continue to support and maintain the Skype for Asterisk software for a period of two years thereafter, as specified in the agreement with Digium. We expect that users of Skype for Asterisk will be able to continue using their Asterisk systems on the Skype network until at least July 26, 2013. Skype may extend this at their discretion.

Skype for Asterisk remains for sale and activation until July 26, 2011. Please complete any purchases and activations before that date.

Thank you for your business.

Digium Product Management

One has to wonder what will become of Skype Connect, Skype’s answer to SIP Trunking. Will Microsoft shut off the Skype Connect vendors (Cisco, Avaya, Grandstream, etc.) as well?

Original forum post here.

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