The use of technology to automate repetitive business processes and tasks, replacing manual steps with intelligent, rule-based or AI-driven systems. Modern workflow automation goes beyond simple triggers by incorporating AI decision-making, dynamic routing, and adaptive logic.
Related Terms
Agentic Engineering
The discipline of designing, building, and deploying autonomous AI agent systems that can reason, plan, and execute complex tasks with minimal human oversight. Agentic engineering combines software engineering, AI/ML, and systems design to create production-grade autonomous workflows.
AI Agent
An autonomous software system powered by a large language model (LLM) that can perceive its environment, make decisions, and take actions to achieve specific goals. Unlike simple chatbots, AI agents can use tools, access external data, maintain context across interactions, and chain multiple reasoning steps together.